Harvey Norman added some more silverware to the cabinet over the weekend as our very own LiveChat customer service team was awarded a mark of excellence from LiveChat!
LiveChat is a specialty company that develops customer service software solutions for companies operating in a range of industries and markets.
One of the great things about using LiveChat is it allows our customers to leave feedback about our performance and how satisfied they were with our service.
It appears that our customers are very happy with our service as we received a 5* Rating based on our response times and customer ratings.
Whereas LiveChat’s global benchmark for Customer Happiness stands at 86 percent, the Harvey Norman LiveChat customer service team scored a seriously impressive 93 percent, which is a testament to how important we take our customer service.
It’s paramount for the whole team at Harvey Norman to ensure that we offer not only the very best home retail products on the market, but also the very best customer service.
We take great pride in helping our customers find the right products for their homes and are committed to ensuring that our customers are as satisfied with our service as possible.
You can view our 5* Rating LiveChat badge on the Harvey Norman website beneath the Customer Service menu on the Contact Us page.
We’d like to take this opportunity to say a massive thank you to our LiveChat customer service team and all the hard work they’ve put in.
It’s their dedication to providing the best customer experience possible that has enabled Harvey Norman to continue to grow in the online space, and we’re delighted to see their diligence acknowledged with this very special customer service award.